Why Using Virtual PBX Makes Sense For Any Small Business

Every small business by its very nature must examine ways to cut operating costs and expenses in order to remain competitive in today’s challenging economic climate. That’s why using a virtual PBX system (with online fax and phone) makes sound business sense. These hosted third party services are a great alternative to more expensive landline and wired phone systems.

It mainly has to do with costs, with a traditional wired PBX system you have the added costs of installation, phones and set-up. Not to mention, the cost of ongoing maintenance and upkeep, which can also become expensive especially for a small business just starting out. However, if you go with a virtual PBX solution, there is no costly hardware to install and set-up is almost instant. In many cases, a company can use its existing smart phones and PDAs to run their business.

Since everything is hosted online and run through the Internet, your business doesn’t need much or any hardware to set-up. Please note, businesses do have the choice of acquiring special VOIP phones which operate the same as any ordinary office switchboard phone except your calls are handled through your web access. While some older business owners may frown on a web phone system, more web savvy managers will realize most of today’s business is moving towards computers, smart phones and the web.

Today’s virtual PBX (Private Branch Exchange) services are full-featured and include everything one needs to run a modern business – including online fax, call forwarding, voice mail, phone services and in most cases, a virtual receptionist to handle all your calls. Since most have unlimited calling within North America – it can also be a lot cheaper than going the conventional route.

In addition, there are many other reasons why using a virtual PBX system makes sense for any business – small or big. The main advantage has to do with mobility or accessibility because everything is hosted online it means all your company’s calls/faxes/messages can be accessed anywhere and at any time. This will give your business and workers a great competitive edge since your company is open around the clock, 365 days of the year.

It also means you and your workers can work from any location because everything is connected via computers/pdas/smart phones and the Internet. In today’s world, operating or using a web based system for your business makes perfect sense. It will give you complete flexibility and scalability to grow your business the way you want to build it.

However, despite all these benefits, like most business decisions – it all comes down to cost. Using a virtual or hosted PBX service will give you one low fixed monthly cost to handle all your phone, fax and business messages… what more could you ask for? But like all these business decisions, it’s your call.